Frequently Asked Questions About Postage & Packaging
How do you dispatch orders? We use Royal Mail exclusively for all our orders. In the UK we use First Class post for all orders, and for overseas orders we use Airmail. Sacks of mail leave our premises every day Monday to Friday. Depending on the delivery address we will occasionally hold dispatch of live plant orders over from Friday to Monday to ensure that packages do not get accidentally trapped in the postal system over the weekend. How do you package seed orders? We send all seed orders in a padded envelope to protect the seeds. How do you package live plants? Plug plants are dispatched in a unique cardboard box that will fit through all letterboxes in the UK. This purpose designed package meets special requirements for Royal Mail large letters which allows us to keep the costs of postage down, and this is reflected in our low prices for plug plants. 9cm pots and larger are dispatched in special blister packs which protect the plant during transit. How do you package craft orders? Smaller items are dispatched in regular envelopes with card inserts to stop bending. Larger items will be sent in a padded envelope or a box as appropriate. How much do you charge for postage? We have a fixed Postage & Packaging Cost whatever you order based on where you live. The fixed cost for the UK is £0-99, for all addresses in the European Union it is £1-99 and for all other worldwide destinations it is £2-99. These do not cover our costs, but they do make an important contribution to our costs which allows us to keep our prices so low. Can I track my order? With the delivery methods we use this is not possible. Royal Mail do not offer this option on their standard services. Our systems will send you an email confirming dispatch.
Call Us: 01275 333079
Because we are often out on the Nursery growing wonderful plants, the office phones are only manned from 9am to 12 noon. Outside those times there is an Answerphone, so please leave a message and we will return your call as soon as we can.